Shipping Policy

↩ A Practical Return Framework

Lucentean™ wants customers to have a clear route for raising concerns when an eligible product needs to be returned.
Return eligibility depends on the product condition, the nature of the request, and the information associated with the original order.
Items submitted for return should generally remain reasonably complete and should not show avoidable use, alteration, or damage unrelated to the original concern.
Certain products may require additional review because their condition cannot be evaluated from a description alone.
1+1 Home Mark administers return requests for products offered through the Lucentean™ store.
Each request is reviewed according to the circumstances and the store information applicable to that item.

◇ Starting a Return

Before sending an item back, customers should first submit a return request through the store's available support channel. This allows the request to be reviewed and the appropriate return instructions to be provided.

When relevant, we may request the order reference, product name, photographs, or a short explanation of the issue.

Products should not be sent to an unconfirmed location or returned without the applicable instructions.

📦 Product Condition

Returned products should include the parts and accessories originally supplied when reasonably applicable. Packaging should be suitable for protecting the item during return transit.

If an item arrives with an apparent defect, incorrect item, or shipping-related condition issue, customers should provide sufficient information for the matter to be reviewed.

Eligibility and resolution remain subject to applicable consumer rights and the circumstances of the individual request.