TERMS OF USE.

TERMS OF USE

Lucentean™ | Legal Company: Guangzhou Fuhao Trading Co., Ltd.
Legal Representative: Ding Yu | Customer Support Email: service@quiegant.com | Product Category: Golf Accessories | Business Address: Room 502, No. 111 Fanwu Street, Tianhe District, Guangzhou

These Terms of Use explain the rules for accessing and interacting with the Lucentean™ website. They focus on website access, conduct, content, and digital features. Order-specific matters are also addressed in the Terms and Conditions, Shipping Policy, Return Policy, and other store policies. Lucentean™ is owned and operated by Guangzhou Fuhao Trading Co., Ltd.; the legal representative listed for the business is Ding Yu. The business address is Room 502, No. 111 Fanwu Street, Tianhe District, Guangzhou.

1. WHO WE ARE

Lucentean™ is a retail brand focused on golf accessories and related items for ordinary golf routines. The operating company is Guangzhou Fuhao Trading Co., Ltd. For website or account-related questions, contact service@quiegant.com or call +86 16625125667 during 8:00 AM–10:00 PM. The published business address identifies the operating company and should not be treated as a return address unless customer support expressly confirms it for a particular return.

2. PERMITTED WEBSITE USE

You may browse the website, review product information, and use available store functions for lawful personal purposes. You agree to use the site in a way that respects other users, the store’s operations, and applicable law. These terms apply when you access pages, submit enquiries, use available interactive functions, or otherwise interact with the site.

You must not use the website to commit fraud, impersonate another person, submit knowingly false information, interfere with normal site operation, attempt unauthorized access, distribute malicious software, or access data that you are not authorized to view. You must not use automated tools in a manner that places unreasonable load on the website, bypasses access controls, or collects personal information without proper authority.

3. SITE CONTENT AND PRODUCT INFORMATION

Product names, descriptions, images, page designs, logos, graphics, and other store materials are provided to help visitors understand the current catalog and store services. We make reasonable efforts to keep information useful and consistent, but product details and site features can change. Screen settings, image lighting, and display size can affect how an item appears. Review the relevant product page and ask for clarification if an important detail is not clear.

Information on the website is general retail information. It is not a guarantee that a product will suit every user, piece of equipment, or environment. Unless expressly stated on the relevant product page, do not assume that a product is compatible with another item or provides a particular technical result. Follow any instructions supplied with an item and stop using it if it appears damaged or unsuitable.

4. INTELLECTUAL PROPERTY

The Lucentean™ name and other brand elements, as well as original text, images, layout, and site materials, are owned by the relevant rights holder or used with permission. Except where applicable law allows otherwise, you may not copy, alter, publish, distribute, sell, license, or create commercial works from site content without prior authorization. Viewing the site does not transfer ownership of any intellectual property to you.

If you believe content on the site infringes your rights, contact service@quiegant.com with a description of the material, its location on the website, the right you believe is affected, and a way for us to contact you. Provide only information reasonably needed to review the concern. We may request clarification before taking action.

5. USER SUBMISSIONS

If you send a product question, review, photograph, or other message, you are responsible for ensuring that you have the right to provide it and that it does not unlawfully disclose another person’s private information. Do not send confidential credentials, access codes, or unnecessary identity documents. We may use information in a support message to respond to the enquiry, locate an order, assess a reported issue, or maintain a record of the conversation, as described in the Privacy Policy.

A message submitted to customer support does not automatically become public content. If the website later offers a public review or other submission feature, any additional rules shown for that feature will apply to the extent they are consistent with applicable law. Do not include unlawful, threatening, abusive, deceptive, or infringing material in any submission.

6. PRIVACY AND SECURITY

Our Privacy Policy explains how information may be collected, used, retained, and shared with relevant service providers. By using the website, you acknowledge that technical data and information you choose to submit may be handled as described in that policy and subject to applicable law. You should review the Privacy Policy before submitting personal information.

We use reasonable measures intended to maintain site security, but no internet transmission or storage method can be guaranteed completely secure. You are responsible for keeping any account credentials confidential if an account feature is available. Notify us if you believe information connected with your interaction with the store has been misused. We will review the report and take appropriate steps within our control.

7. THIRD-PARTY LINKS AND TOOLS

The website may link to or use services operated by third parties, such as delivery tracking pages, communication services, or other tools. Those services may have their own terms, privacy notices, and technical requirements. We do not control independent third-party websites and cannot guarantee that every external page will remain available or operate without error. Use external services at your discretion and review their terms before submitting information.

8. AVAILABILITY AND CHANGES

We may update, suspend, replace, or remove a page or website feature where reasonably necessary for maintenance, security, catalog updates, or operational reasons. We aim to avoid unnecessary disruption but do not guarantee uninterrupted access at every moment. If a site function is unavailable, try again later or contact support for assistance with a relevant order or product enquiry.

We may revise these Terms of Use when the site or its features change. The current version will be published on this page. A revision does not remove consumer rights that cannot lawfully be excluded. If a change materially affects how personal information is handled, the Privacy Policy or any legally required notice will be updated as appropriate.

9. ORDERS AND CUSTOMER SUPPORT

Using the website does not guarantee that a requested item will remain available. Product selection, order confirmation, shipping, returns, and refunds are governed by the relevant product information and store policies. Orders are prepared for prompt dispatch after confirmation, and the current estimated transit period is 3–7 days after dispatch. Applicable shipping charges or delivery options are displayed before an order is submitted.

Eligible items may be returned within 30 calendar days after delivery, subject to the Return Policy. For a preference-based return, the customer is responsible for return shipping. If an item arrives damaged, defective, incorrect, or materially different from its description, contact support for review. Where the issue is confirmed as attributable to the item supplied or a fulfilment error, we will arrange an appropriate solution without additional return shipping cost to the customer. Approved refunds are expected to arrive within 7–10 business days after approval through the original transaction channel. We aim to review and respond to after-sales enquiries within 3 business days.

10. NO MISUSE OR MISREPRESENTATION

You may not use site content in a way that falsely suggests the store endorses a person, product, service, or statement. You may not alter a page or reproduce a screenshot in a way that materially misrepresents the original information. Do not use the brand name, logo, or site materials to create a misleading website, impersonate the business, or suggest an affiliation that does not exist.

11. DISCLAIMER

We work to keep the website understandable and current, but pages may occasionally contain typographical errors, temporary technical problems, or information awaiting correction. To the extent permitted by law, we do not guarantee that the website will always be uninterrupted, error-free, or compatible with every device. The website is provided subject to mandatory legal rights and remedies, which remain unaffected by this section.

12. LIMITATION OF RESPONSIBILITY

To the extent permitted by applicable law, we are not responsible for loss caused solely by a third-party service or event outside our reasonable control, provided that this does not exclude responsibility that the law does not allow us to exclude. Nothing in these Terms of Use limits statutory consumer rights or any liability that cannot lawfully be limited. Any limitation must be interpreted narrowly where required by law.

13. SUSPENSION OR RESTRICTION

If we reasonably believe that a visitor is misusing the site, attempting unauthorized access, interfering with security, or violating these terms, we may take proportionate steps to protect the site and other users. Any action will be subject to applicable law and will not remove rights that must legally remain available. If you believe a restriction was applied in error, contact support with an explanation.

14. CONTACT

Questions about website access, content, or these Terms of Use may be sent to service@quiegant.com. You may also call +86 16625125667 during 8:00 AM–10:00 PM. The operating company is Guangzhou Fuhao Trading Co., Ltd., legal representative Ding Yu, at Room 502, No. 111 Fanwu Street, Tianhe District, Guangzhou. Please identify the page or feature involved and provide only the details needed to review your request.