TERMS AND CONDITIONS.

TERMS AND CONDITIONS

Lucentean™ | Legal Company: Guangzhou Fuhao Trading Co., Ltd.
Legal Representative: Ding Yu | Customer Support Email: service@quiegant.com | Product Category: Golf Accessories | Business Address: Room 502, No. 111 Fanwu Street, Tianhe District, Guangzhou

These Terms and Conditions apply to use of the Lucentean™ online store and to orders submitted through it. Lucentean™ is owned and operated by Guangzhou Fuhao Trading Co., Ltd. The legal representative listed for the business is Ding Yu. The business address is Room 502, No. 111 Fanwu Street, Tianhe District, Guangzhou. Questions about these terms can be sent to service@quiegant.com or raised by telephone at +86 16625125667 during 8:00 AM–10:00 PM.

1. ACCEPTANCE AND SCOPE

By browsing the store or submitting an order, you agree to follow these Terms and Conditions and the related policies that apply to your activity. If you do not agree with a term, do not continue using the relevant store feature. These terms should be read together with the Privacy Policy, Shipping Policy, Return Policy, FAQ, and Terms of Use. Each policy explains a different part of the customer experience; none should be read as permission to disregard applicable law.

2. BUSINESS IDENTITY

Lucentean™ is the brand name used by Guangzhou Fuhao Trading Co., Ltd., the operating company responsible for the store. The legal representative listed for the business is Ding Yu. Our published contact details are service@quiegant.com, +86 16625125667, and Room 502, No. 111 Fanwu Street, Tianhe District, Guangzhou. The business address identifies the company and is not automatically a dispatch warehouse or return destination.

3. PRODUCT INFORMATION

We aim to describe products accurately and to display images that help customers understand their appearance and features. Product availability, descriptions, dimensions, colors, options, and other details may change as the catalog is maintained. Screen settings, lighting, and photography can affect the appearance of an item. Review the current product page before submitting an order and contact support if a material detail is unclear.

Do not assume that a product is compatible with a particular club, bag, trolley, training aid, or other equipment unless the product page expressly says so. General descriptions are not guarantees of suitability for every person, setting, or activity. Customers should review available instructions and select products appropriate to their intended use, subject to rights that applicable law gives them.

4. ORDER SUBMISSION AND CONFIRMATION

An order request is a request to obtain the listed items under the conditions shown on the website. An order confirmation or status update communicates the information available at that stage; it does not remove the need to correct obvious errors or comply with applicable law. We may contact a customer if information needed to prepare an order is incomplete, unclear, or appears inconsistent. If an item becomes unavailable or an order cannot reasonably be fulfilled, we will communicate the available next step.

Customers should review the product, selected options, delivery details, and applicable shipping information before submitting an order. Please contact us promptly if you notice an error. Whether a change can be made depends on the actual status of the order and whether preparation or dispatch has begun.

5. SHIPPING AND DELIVERY

Orders are prepared for prompt dispatch after confirmation. The current estimated transit period is 3–7 days after dispatch. This estimate is not a guaranteed delivery appointment and may vary with destination, carrier operations, weather, customs procedures, and other circumstances. Any applicable shipping charge or available delivery option is displayed before an order is submitted.

Orders may be fulfilled through our operating arrangements or partner facilities depending on inventory and destination. We do not promise that every item leaves from the business address in Guangzhou. Where tracking is available, shipment details are provided after dispatch. If tracking stops updating, a parcel appears lost, or a “Delivered” status does not match actual receipt, contact support for review. A carrier scan is not an automatic reason to reject a delivery concern.

6. RETURNS AND REFUNDS

Eligible items may be returned within 30 calendar days after delivery, subject to the Return Policy. For a preference-based return, the item should be unused, unworn where relevant, and in its original condition with original packaging and included components where reasonably available. Contact customer support and wait for instructions before sending merchandise. The business address listed in these terms is not automatically the return destination.

For preference-based returns, the customer is responsible for return shipping. If an item arrives damaged, defective, incorrect, or materially different from its description, contact us with the order reference and relevant details. We will review the issue and provide an appropriate solution without additional return shipping cost to the customer where the issue is confirmed as attributable to the item supplied or a fulfilment error.

Approved refunds are expected to arrive within 7–10 business days after approval through the original transaction channel. Timing may vary according to the receiving institution or channel. We aim to review and respond to after-sales enquiries within 3 business days, although a complex case may need additional information or investigation.

7. CUSTOMER COMMUNICATION

Customers should provide accurate contact and delivery details and keep order references available when asking for support. Send enquiries to service@quiegant.com or call +86 16625125667 during 8:00 AM–10:00 PM. Include only information relevant to the issue. Do not send passwords, access codes, or unrelated confidential documents. We may ask for reasonable information needed to locate an order or assess a return, delivery concern, or product issue.

8. CANCELLATIONS AND CHANGES

If you need to change or cancel an order, contact us as soon as possible. We will check the order status and explain whether a change remains feasible. A change may not be possible after an order has entered preparation or a parcel has been dispatched. No universal cancellation window is promised by these terms; the available option depends on the status of the order and any applicable consumer rights.

9. WEBSITE CONTENT AND INTELLECTUAL PROPERTY

Unless stated otherwise, the store’s brand elements, written descriptions, page layouts, graphics, and other original content are owned by or used with permission by the relevant rights holder. You may view the site and use it for personal, lawful shopping and information purposes. You may not reproduce, republish, distribute, or commercially exploit store content without appropriate permission, except where applicable law permits such use.

10. ACCEPTABLE USE

Do not use the website to violate law, interfere with site operation, attempt unauthorized access, introduce malicious code, scrape information in a way that harms the service, impersonate another person, or submit false information intended to mislead the store or other users. We may take reasonable steps to protect the website, customers, and business from misuse, subject to applicable law.

11. THIRD-PARTY SERVICES

The store may rely on independent service providers for hosting, communications, fulfilment, delivery, analytics, or other functions. Links to third-party websites may be provided for convenience. We do not control every external service or website and are not responsible for its independent content or practices. Review relevant third-party terms and privacy information before using those services.

12. DISCLAIMERS AND LIMITATIONS

We aim to keep the store available and information useful, but we do not promise that every page will be uninterrupted, error-free, or suitable for every device at every moment. To the extent permitted by law, the store is provided subject to applicable legal limitations and without guarantees beyond those expressly stated or required by law. Nothing in these terms excludes or restricts a right or remedy that cannot lawfully be excluded or restricted.

13. UPDATES AND INTERPRETATION

We may revise these terms when store features, operating arrangements, or legal requirements change. The version published on the website applies from its stated effective date, subject to mandatory legal rules. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not automatically waive the right to enforce it later.

14. CONTACT AND APPLICABLE RULES

Questions about these Terms and Conditions may be sent to service@quiegant.com. The operating company is Guangzhou Fuhao Trading Co., Ltd., legal representative Ding Yu, at Room 502, No. 111 Fanwu Street, Tianhe District, Guangzhou. We will address disputes and consumer requests in accordance with applicable law. Nothing in these terms is intended to deprive a customer of mandatory protections available in the jurisdiction that applies to the customer.